Privacy Policy

WeArePhoenixRising LLC provides this Privacy Policy to describe how we collect, use, and share the information of individuals who visit or interact with our website thisisphoenixrising.com; the Phoenix Rising mobile application; and any other website or app that links to this Privacy Policy (collectively, the “Sites”).

Information Collection

When you use our Site, you may voluntarily provide information about yourself, such as your name, email address, account or login information, marketing preferences, or other information you choose to provide.

For example, we may collect this information when you:

• Join our email list or subscribe to our publications;
• Subscribe to our services or paid memberships;
• Purchase products or services;
• Contact us or submit an inquiry;
• Provide feedback; or
• Otherwise interact with us through the Site.

If you make a purchase or subscribe to a paid service, we may also collect information necessary to process your transaction, such as billing and transaction information. Payment information may be processed by third-party payment providers on our behalf.

We and certain third parties may also automatically collect information about your interaction with the Site, including your IP address, browser type, device type, pages visited, referring pages, actions taken on the Site, and the date and time of your visit.

This information may be collected through cookies, pixels, and similar technologies. Please see the Digital Advertising & Analytics and Cookies & Similar Technologies sections below for more information.

Information Use

We may use personal information for lawful purposes, including:

• To provide, operate, and maintain our Site and services;
• To process purchases and paid subscriptions;
• To respond to inquiries and provide customer support;
• To administer accounts and subscriptions;
• To personalize and improve the Site and user experience;
• To understand how visitors use our Site and perform analytics;
• To send newsletters, updates, promotions, and other marketing communications where permitted by applicable law;
• To protect the security and integrity of our Site;
• To detect and prevent fraud, misuse, or other unlawful activity;
• To comply with applicable legal and regulatory obligations; and
• For other purposes with your consent or as otherwise disclosed when information is collected.

Information Sharing

We may disclose personal information to third parties where necessary for the purposes described in this Privacy Policy, including:

• Service providers that perform services on our behalf, such as website hosting, payment processing, email delivery, analytics, customer support, and other technology services;
• Analytics providers that help us understand Site performance, traffic, and user interactions;
• Advertising and marketing providers, where applicable, that help us measure or deliver advertising;
• Affiliates or joint venture partners that we may have in the future;
• Professional advisers where reasonably necessary;
• Government authorities, courts, regulators, or other parties where required by applicable law, legal process, or governmental request;
• Parties involved in an actual or proposed merger, acquisition, financing, sale of assets, bankruptcy, reorganization, or similar corporate transaction; and
• Other parties with your consent or at your direction.

We may also disclose information where reasonably necessary to protect our rights, property, security, users, or others.

Digital Advertising & Analytics

We may use analytics and advertising technologies to understand how visitors interact with our Site, measure Site performance, improve our services, and, where applicable, measure and deliver advertising.

We may work with advertising networks and other advertising providers (“Advertising Providers”) that may collect information about your interactions with our Site and other websites or services over time. This information may be used to provide advertising that is more relevant to your interests, commonly referred to as interest-based or targeted advertising.

Where required by applicable law, advertising and other non-essential tracking technologies will be used only after obtaining your consent.

You may visit the DAA WebChoices tool to learn more about interest-based advertising and available opt-out choices.

We may also use Google Analytics and other analytics services to better understand Site usage and performance. For more information about how Google processes information when you use sites or apps that use its services, please review Google's applicable privacy information. Google also provides tools that may allow users to opt out of Google Analytics.

Please note that opting out of interest-based advertising does not necessarily prevent you from seeing advertisements. Instead, the advertisements you see may be less personalized to your interests.

Cookies & Similar Technologies

Our Site uses cookies and similar technologies, such as pixels, to operate the Site, remember your preferences, understand how visitors interact with our Site, improve its performance, and, where applicable, support advertising and marketing activities.

Cookies are small files stored on your device when you visit a website. Some cookies are necessary for the Site to function, while others are used only with your consent where required by applicable law.

We may use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are required for the operation and security of our Site and cannot be disabled through our cookie preference tools.
• Analytics and Performance Cookies: These cookies help us understand how visitors use our Site, such as which pages are visited and how users interact with the Site. Where required by applicable law, these cookies will be used only with your consent.
• Advertising and Targeting Cookies: These cookies may be used to understand your interests, measure the effectiveness of our advertising, and provide advertising that may be more relevant to you. Where required by applicable law, these cookies will be used only with your consent.

When you first visit our Site, you may be presented with a cookie consent banner that allows you to accept or manage non-essential cookies. Where required by applicable law, non-essential cookies will not be placed on your device unless and until you provide your consent.

You can change or withdraw your cookie choices at any time through the cookie preference settings available on our Site. You may also configure your browser to block or delete cookies. Please note that disabling certain cookies may affect the functionality or performance of the Site.

Third-Party Links & Tools

Our Site may contain links to websites, applications, platforms, or services operated by third parties.

We do not control the privacy practices of these third parties, and their practices are not covered by this Privacy Policy. We encourage you to review the privacy policies of any third-party websites or services you use.

Our Site may also include third-party tools, integrations, or plug-ins. If you interact with these features, the relevant third party may collect, use, or disclose information in accordance with its own privacy policy and your settings with that provider.

International Visitors

This section applies to individuals from the European Economic Area, the United Kingdom, and Switzerland. We may process personal information with your consent, when necessary to fulfill a contract, where required by law, or where it is in our legitimate interests, such as for customer service or safety and security, and those interests are not overridden by your data protection rights.

Our sharing of personal information may involve transferring data outside the EEA, UK, or Switzerland. When we transfer data to other countries, we will protect it as described in this Privacy Policy and comply with applicable legal requirements.

You may have the right to request access to, rectification or erasure of, restriction of processing of, or portability of your personal information. Where we previously obtained your consent, you may withdraw that consent. To exercise these rights or ask questions, contact us at support@thisisphoenixrising.com. You may also lodge a complaint with the supervisory authority in your country of residence.

State Privacy Rights

California, Colorado, Connecticut, Utah, and Virginia residents may have certain rights under state privacy laws. We may collect personal and online identifiers, customer records, transaction information, internet or electronic network activity information, coarse geolocation information, and inferences about predicted characteristics and preferences.

We may share personal information for interest-based advertising purposes but do not otherwise engage in sales of personal information as defined by state laws. We may receive personal information from you, affiliates or joint venture partners, service providers, data analytics providers, social networks, and advertising companies and networks.

Subject to applicable exceptions and limitations, residents of certain states may request confirmation of processing; information about the categories and specific pieces of personal information collected, used, disclosed, or sold; a portable copy of information; correction of inaccurate information; deletion; and an opt-out of sharing for interest-based advertising. We will not discriminate against you for exercising these rights.

To exercise a privacy right, contact support@thisisphoenixrising.com and provide the information needed to verify your identity and understand the scope of your request. We may need, at minimum, your name, email address, and phone number. Colorado, Connecticut, and Virginia residents may appeal a decision by emailing us with the subject line “Appeal.” Depending on your state of residence, you may also designate an authorized agent to submit a request on your behalf.

Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to provide our services, maintain our relationship with you, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect the security and integrity of our Site.

The length of time we retain personal information may vary depending on the type of information, the purpose for which it was collected, our legal obligations, and applicable limitation periods.

When personal information is no longer reasonably necessary for these purposes, we will delete or anonymize it.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect the personal information we collect against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee its absolute security.

Children’s Privacy

Our Site and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that we have collected personal information from an individual under the age of 18, we will take reasonable steps to delete that information.

If you are a parent or legal guardian and believe that a person under the age of 18 has provided us with personal information, please contact us at support@wearephoenixrising.org.

Your Choices

To opt out of email marketing, use the unsubscribe link at the bottom of a marketing message or email support@thisisphoenixrising.com. Even if you opt out of marketing, we may still send messages related to transactions and our relationship with you, such as order confirmations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or legal requirements.

When we make changes, we will post the updated Privacy Policy on this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we process personal information.

Contact

If you have questions, comments, or concerns about this Privacy Policy, contact us at support@thisisphoenixrising.com.